Frequently Asked Questions
In the following, we will deal with repetitive questions. If the questions you were interested in,
were not included in this section, you can contact the site sponsors.
The address of CheshmehNoor Collection: Tehran, Lalehzar No St., above Manouchehri, Safamanesh Alley, is number 16, you can also call +98.2155040750 for product advice, you can also contact Decorshop support seven days a week and 24/7 and be responded to by the experts.
Fortunately, Decorshop has recently started selling in installments for the convenience of more and more customers and partners. This means that buying luxury home accessories and accessories will become more enjoyable and simple for you! To start buying in installments from Decorshop, please complete your information through the 'Submit Installment Purchase Request' button. To receive conditions and guidance, you can call +98.2155040750 and receive the necessary advice from installment sales experts.
All over the country, orders are sent by Pishtaz post. If some cities have a Tipax representative office, the customer can choose this method instead of Pishtaz post by selecting Tipax in the step of selecting the shipping method. However, some Tipax offices will deliver your shipment at your Tipax office in your city.
This question is one of the most pertinent questions in the field of online payment; Internet payment is designed to be secure and convenient. When making an online payment, watch the Address Bar in your browser to ensure a secure connection. This is not only for buying from Decorshop, but for ensuring payment security as well. Https is used instead of the http protocol, in other words, there must be https at the beginning of the address. - Before entering the information, make sure that there is a golden lock at the top and right of your web browser page. If you do not see this lock, do not enter your card information. Installment purchase is one of the most common questions from CheshmehNoor.
Order delivery time is usually 1 to 2 days. In special cases where the order delivery time changes based on factors such as location and delivery method, the CheshmehNoor support unit will contact you and inform you of the order delivery time and answer your questions.
To answer these questions, you should note that the pricing policy in Decorshop is based on the principles of customer orientation and respect for consumer rights. In general, the prices in Decorshop are quite reasonable and competitive, and it is cost-effective for customers to buy from Decorshop. . The prices offered for goods in Decorshop are retail prices, which are often set by the manufacturer or the official distributor of the product as approved, and the prices of other goods are determined based on the model and specifications, as well as similar goods in the market. The price level for CheshmehNoor is considered more appropriate than before due to the possibility of using incentive plans and special discounts from Decorshop such as "Discount Bonus" and "Amazing Offer" as well as other value-added services.
Fortunately, Decorshop has recently started selling in installments for the well-being of more and more customers and companions, so that buying luxury home accessories and accessories will become more enjoyable and simple for you! To start buying in installments from Decorshop, please complete your information through the 'Submit Installment Purchase Request' button. To receive conditions and guidance, you can call +98.2155040750 and receive the necessary advice from installment sales experts.
Contact the support numbers that can be seen on the site in the event that there is a problem during the delivery of the goods. The problem should be corrected so that the necessary cooperation can be carried out. If you need to contact support and return a product, please send it to CheshmehNoor at the address below. Whenever a buyer contacts www.chenco.ir about a product that is defective, a technical expert evaluates and controls the product so that it can be delivered to the buyer's address defect-free. When a product is returned, after the expertise and approval of Decorshop's after-sales service unit, the necessary coordination is made with the customer to return the order amount and the amount will be refunded to the customer's account within 48 working hours.